Something not working? Start here.
Three ways to get unstuck, depending on whether you want to read the answer, get into your account, or have somebody look at it with you.
- Help centre
Search the documentation
Guides and answers for every product, kept up to date as the software changes. The fastest route for "how do I…" — no waiting for a reply.
Open the help centre - Your account
Sign in to the app
All PHOX products live at phox.app — the same place you sign in and the same place a new pharmacy signs up. Bookings, documentation, billing and fulfillment are all behind that one login.
Go to phox.app - Remote support
Let an agent see your screen
For a problem that is faster to show than to describe. Our agent gives you a session code, and while the session runs they can see and control your screen. Only start one while you are on a call with PharmaGuide support, and close it when you are done.
Start a remote session
Still stuck?
Email info@pharmaguide.ca and a person will pick it up. If it is urgent and you are already on a call with us, ask for a remote session.